How often do you focus on the other person’s nonverbal communication? Are you aware of how you communicate nonverbally? Below are my tips for increasing your credibility through nonverbal communication.
Facial Expressions & Gestures
Nonverbal communication and behavior can vary between cultures. However, the facial expressions for happiness, sadness, fear, and anger are similar worldwide.
• Pay attention to your face and others. Is it mask-like, stoic, animated, emotionally present showing interest?
• Is your face showing what you are really thinking? Are you smiling when you really would like to choke the person speaking?
• Gestures are deliberate movements that communicate a meaning without words. What hand gestures are you making? If someone saw just your hand gestures would they know what was going on?
Body Language
• Posture and movement of your body can convey feelings and attitudes.
• Most people assume that crossed arms means the person is being defensive and leg crossing is flirting behavior.
• Most research on body language was conducted in the 1970s and is over interpreted.
• New research states that body language cues are far more subtle and less definitive than the 1970s research stated.
Proxemics
• Proxemics is commonly known as personal space.
• The proper distance for personal space is dictated by social norms, situational factors, personal choice, and level of familiarity
• 18 inches to 4 feet is commonly used for having a casual conversation.
• 10 to 12 feet is the distanced used for speaking to a crowd.
• If you are a poor judge of distance just use the standard…one arm lengths away. Hold your arm out in front of you and that is the distance to stand between people.
Eye Gaze
• Staring, rapid blinking, down cast eyes all are nonverbal communication behaviors.
• Eyes can give away what the person is really thinking. Have you ever seen someone’s eyes smiling while the rest of their face was stoic?
• Eye contact can be considered evasive or confrontational and intimidating.
• Communication experts state that the normal interval of eye contact should last 4 to 5 seconds.
• Good eye contact is not STARING into the other persons eyes.
Haptics
• Haptics is communicating through touch.
• This can be a hug and we all know there are variations to a hug. Each hug can have a different meaning.
• Touching someone on the shoulder or a slap on the back all convey meaning.
• Stroking of the hair is considered flirtatious.
Appearance
• Your choice of clothing, hairstyle, and clothing color all make a statement about you.
10 Tips for Nonverbal Communication Success
• Pay attention to the other persons Nonverbal Signals.
• Look for spoken words and nonverbal communication that don’t match.
• Focus on your tone and pitch when speaking.
• Employ good eye contact.
• Ask for clarifications for nonverbal communication.
• Use verbal and nonverbal communication congruently.
• If you are speaking to a group survey the group for everyone’s nonverbal behavior.
• Always consider the situation and context someone is talking.
• Recognize that signals can be misinterpreted
• Practice, practice, practice